# Troubleshooting

If you encounter issues while using Retype, this guide will help you identify and resolve common problems quickly. Follow the steps below to troubleshoot and get your project back on track.

If you encounter the Website Configuration Error message, please ensure your Retype Pro is valid for the same url in your project retype.yml configuration file.

Common scenarios that would trigger this error:

1. You are hosting a website built with a Retype Pro key but do not have the project url set
2. You are hosting a website built with a Retype Pro key but the project url is set to a url that is not supported by the Pro key
3. The config.js file has been modified
4. The retype.css file has been modified

If you see this error and are confident your Pro key and url are correctly configured, please send an email to hello@retype.com and we will investigate immediately.

The error below is also likely triggered by the same configuration issue as the error above. If you see the following secret is not valid error, the project url is set to a value that is not valid for the Retype Pro key the project is using.

ERROR: The specified secret is not valid for the "url" config host: "example.com".

If you see this error and are confident your Pro key and url are correctly configured, please send an email to hello@retype.com and we will investigate immediately.